Support

Find the perfect research tool for your questions. For a more specific list of resources, use the filters.

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Gale Support

Get everything from database icons, widgets and posters to training and your own personalized website.
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Gale Training

Gale's Training Center helps you get the most from your TEL resources.  Access on-demand tutorials, recorded webinars, tip sheets, lesson plans, and more. 
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HeritageQuest Technical Support

Get HeritageQuest documentation, answers to frequently asked questions, and contact information for Technical Support.
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ProQuest Technical Support

Get ProQuest Platform & Historical Newspaper documentation, answers to frequently asked questions, and contact information for Technical Support.
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ProQuest Training

Find resources to support HeritageQuest Online and The Tennessean databases.  
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TEL Link Generator for Library Staff

Use the TEL Link Generator to create customized TEL database URLs for your library.
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Transparent Language Support

Get answers to frequently asked questions and contact information for Transparent Language Technical Support.
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World Book Technical Support

Get World Book technical documentation, answers to frequently asked questions, and contact information for Technical Support.
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World Book Training

Provides an overview of the features, content, and functionality for World Book databases. Training tools include training guides, video tutorials, scavenger hunts, and lesson plans.